Westcoast Microsoft Surface
Microsoft Surface | Microsoft Partner
 

Warranty
Information

With a wide range of warranty options available, there’s an option for every customer. Get in touch with your Account Manager or email surface@westcoast.co.uk for further advice and support.

Compare service plans Standard Extended Hardware
Service Plan
Microsoft Complete
for Business
Microsoft Complete
for Enterprise
Microsoft Complete
for Education
PLAN BASICS
Warranty coverage Included With purchase With purchase With a purchase of 250 or more devices With purchase of an EDU qualified device
Plan length Varies by country (1-2yrs) 3 or 4 years 3 or 4 years 3 years 3 years
Activation Activated from day device is received by customer Can add up to 45 days from date of purchase Can add up to 45 days from date of purchase Time of device purchase Can add up to 45 days from date of purchase
Exchange timeline (business days) 5-8 (varies by country) 3-5 (varies by country) 3-5 (varies by country) 3-5 (varies by country) 3-5 (varies by country)
HARDWARE SERVICE
Manufacturing defects for your Surface device including battery failure blue tick blue tick blue tick blue tick blue tick
ACCIDENTAL DAMAGE PROTECTION
Coverage for drops, spills power surges etc.     blue tick blue tick blue tick
SUPPORT FOR YOUR BUSINESS
Surface set-up support 90 days 90 days 3-4 years 3 years 3 years
Onboarding experience       blue tick blue tick
Teacher training         blue tick
Surface data eraser tool blue tick blue tick blue tick blue tick  
DEVICE REPLACEMENT
Prepaid shipping blue tick blue tick blue tick blue tick blue tick
Advanced exchange   blue tick blue tick blue tick blue tick
Microsoft store exchange   blue tick blue tick   blue tick

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